Contact us
If you need assistance or have any questions during your shopping experience at cajavel, feel free to contact our support team at any time. We always deliver timely, professional and targeted customer service to every shopper.
Support & Service Scope
Product‑Related Queries
We provide full detailed information about all our products, including size specifications, fabric composition, color options, design details and real-time stock status. Feel free to consult us for any product doubts and details you want to know.
Order‑Related Help
Our team can solve various order problems for you, including checking order progress, confirming shipping notifications, querying tracking information, and handling abnormal situations such as successful payment without receiving order confirmation.
Return and Exchange Services
If you receive incorrect goods, defective products or missing items in your parcel, please contact us as soon as possible. Our professional staff will guide you through the eligible return and exchange processes and solutions.
Feedback and Recommendations
Your valuable suggestions and feedback are the core driving force of our progress. You can share your real feelings and opinions about our products, website experience, shopping process and customer service. We will continuously optimize and upgrade our services based on user feedback.
Official Support Channel
Email: [email protected]
Support Working Hours & Response Rules
Our customer service team is available from9:00 AM to 6:00 PM, Monday to Friday.
All emails sent during working hours will normally receive a reply within 2 hours.
Messages submitted on weekends and public holidays will be processed and replied starting from 9:30 AM on the next working day.
Efficient Inquiry Tips
To help us process your request faster and more accurately, please standardize your email subject in the following format: Inquiry Type + Order Number
Sample subject: Order Support - #P2025XXXX
For product consultation inquiries, please attach the corresponding product name or product link in the email for quicker verification and reply.
Follow-Up Support
If you do not receive an effective solution within 24 hours after sending the inquiry email, please send a follow-up message with your original inquiry record. We will recheck your case and provide targeted support as soon as possible.
cajavel — Simplifying everyday fashion shopping for a smooth, handy and pleasant experience.